NIGERIAN Communications Commission, NCC, has said it will continue to protect the interest of consumers by ensuring provision of good quality service as well as sanction telecom operators for infringing on the rights of consumers.
Zonal Coordinator, NCC, Enugu, Emilia Nwokoro, who stated this at a consumer conversation forum organized by the commission at the Abia State Polytechnic, Aba, explained that NCC has continued to carry out public enlightenment programmes to educate and inform telecom subscribers on their rights to demand good quality service from network providers.
She however lamented the poor understanding of the role of the commission in the telecom industry by consumers.
“We have continued to educate telecom subscribers on key topical areas such as unauthorized deductions, sudden loss of credit, quality of service, alleged cases of fraudulent withdrawals from consumer accounts , mobile number portability, data subscription and renewal, among others.
“Over the years, NCC has carried various enlightenment programmes to educate telecom subscribers on their rights. However, despite repeated awareness campaigns by the NCC, many Nigerians are yet to understand the role of NCC in the telecom industry.